Refund policy

Return Policy – Online Purchases

Customer satisfaction has been in the Gallery’s DNA since 1986. That’s why it has a hassle-free return policy to make its online shopping experience as pleasant, simple and efficient as possible.

Please note that the following policy applies only to online purchases made through auptitbonheur.com. If you have purchased an item over the phone or in the gallery, please contact the Gallery’s bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Returns

If a piece purchased online via auptitbonheur.com does not meet your expectations, you may return it under the following conditions.

Up to 48 hours after receipt of your order:

- Refund equal to 90% of the total cost of the returned work, including taxes;

- Return of the work in its original box, at the Gallery's expense.

Between 48 hours and 10 days after receipt of your order:

- Credit on future purchase equal to 90% of the total cost of the returned work, including taxes;

- Return of the work in its original box, at the Gallery's expense.

It is your responsibility to contact the Gallery’s bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com to make arrangements before returning a piece. Note: This step is necessary for returns. Once you have contacted customer service, the Gallery will email you an email with a prepaid return label. The piece and its frame (if applicable) must be returned in their original state, in perfect condition, in the original box. The Gallery reserves the right to refuse a refund or credit if these conditions are not met.

Once the Gallery receives the piece, your return will be processed within one (1) to five (5) business days. You will receive an email once the return has been processed. If applicable, a credit for future purchases will be issued or a refund will be credited to the original payment method. Note that it may take up to three (3) to five (5) additional business days for your financial institution to process a refund.

Exchanges

If a piece purchased online via auptitbonheur.com does not meet your expectations, you may exchange it under the following conditions.

Up to 10 days after receipt of your order:

- Exchange value equivalent to 100% of the total cost of the work to be exchanged, including taxes;

- We accept exchanges of equal or greater value;

- The work must be returned to the gallery, in its original box and at your expense. We do not accept exchanges by mail or courier.

To exchange a piece, you must contact the Gallery’s bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com before coming to the gallery. The piece and its frame (if applicable) must be returned in their original state, in perfect condition, in the original box. The Gallery reserves the right to refuse any exchange if these conditions are not met.

Shipping and handling: liability for returns

When returning a work by post or by courier (Purolator or UPS), you must follow the instructions in the Returns section above. By providing you with a prepaid return label, the Gallery assumes liability for loss of the returned items as soon as the package is handed over to Canada Post or the courier. Ownership of the package and its contents is therefore transferred to the Gallery once Canada Post, Purolator or UPS receives the package from you. Should you not follow the instructions in the Returns section above, you will assume liability for loss until the Gallery receives the contents of the package.