Shipping policy

Free shipping within Canada

The Gallery has more than 30 years of experience in shipping works of art. This service is free of charge for paintings and sculptures shipped within Canada*.

* Some restrictions apply to certain remote areas, including Nunavut, Yukon and the Northwest Territories. Customers from these regions are invited to contact the Gallery’s bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Packaging and handling

The Gallery offers free packaging and handling for purchases. Its skilled employees do everything possible to ensure that the parcels reach their destination in perfect condition. Shipments are highly secure and carefully packed in high-density, triple-layer cardboard boxes.

International shipments

Products purchased through the site may only be sold and distributed to customers in Canada; auptitbonheur.com does not allow online shopping for customers outside of Canada. However, if you live outside of Canada and wish to purchase a piece, you may contact the Gallery’s bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Orders placed from outside of Canada, including the United States, are not subject to the Canadian federal goods and services tax, provincial sales taxes or other Canadian taxes and duties on product orders. For items being sent outside of Canada, shipping costs are based on the destination, weight, size and value of the piece(s). They include any taxes and customs duties that may be imposed by the authorities of the country of destination.

Shipping services

Online orders are shipped via courier companies (Purolator or UPS) or Canada Post and can be shipped anywhere in Canada. The Gallery reserves the right to choose the best shipping service for the parcel’s size, weight and destination.

If you live in Québec and wish to receive your package by bus (at the closest Expedibus service point to you) or pick up your purchase at the Gallery, please contact the Gallery’s bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com before placing your order.

Delivery time

Online orders are processed for shipping once the information provided has been verified. Orders placed outside of business hours will be processed the next business day. Delivery times vary according to the destination. Deliveries are generally made within one (1) to nine (9) business days (Monday to Friday, excluding public holidays). Please allow up to fifteen (15) business days for delivery to remote locations.

Deliveries are made during normal business hours, Monday to Friday, excluding public holidays. The Gallery cannot guarantee an exact delivery date due to delivery volumes and potential changes to delivery routes.

If unforeseen circumstances prevent the Gallery from delivering an item within the timeframe described in this Online Shopping Policy, it will contact you to share the reasons for the delay and make arrangements for a new estimated delivery date.

Signature required on delivery

The Gallery always chooses the “signature required” option to prevent parcels from being left unattended at their destination. However, the Gallery cannot be held responsible for failure to follow its instructions or unavailability of the “signature required” option in a given region.

Liability for parcels

All items purchased through auptitbonheur.com are subject to a shipping contract, which means that the Gallery assumes full liability for loss of the items ordered as soon as they are handed over to the shipping service. Ownership of these items is transferred to the customer once they take possession of the package at their destination, either at the delivery address provided in the online purchase order or at the courier depot or Canada Post counter, as evidenced by the delivery date.

Currency

All prices are in Canadian dollars and all orders are processed in Canadian dollars.

Applicable taxes

Prices displayed on the website do not include sales taxes (if applicable).

The gallery levies sales tax on items ordered through its website. The sales tax on an order depends on that order's mailing address. The federal Goods and Services Tax (5% GST) and the Québec Sales Tax (9.975% QST) apply to works shipped to Québec. Only the federal Goods and Services Tax (5% GST) applies to works shipped to Alberta. The harmonized sales tax applies to the following provinces: Ontario (13%), Nova Scotia (15%), Prince Edward Island (15%), New Brunswick (15%), Newfoundland and Labrador (15%). The federal Goods and Services Tax (5% GST) and provincial sales tax apply to works shipped to British Columbia (7% PST), Manitoba (7% PST) and Saskatchewan (6% PST).